Rozay Studio – Terms & Conditions

1. Booking & Payment

Deposit & Payment Requirements

  • All bookings must be secured with full payment (for dates within 30 days of time) or a non-refundable deposit at the time of booking.

  • Remaining balances must be paid no later than 48 hours before the booking. Unpaid balances may result in cancellation without refund.

  • Bookings are confirmed only once payment has been received in full.

  • Discounts (including loyalty or promotional rates) apply only when invoices are paid on time. If payment is late, discounts are voided and the full standard rate applies.

Balance Payments

  • Any remaining balance must be paid at least 48 hours before your booking.

  • Unpaid balances may result in cancellation without refund.

Payment Methods Accepted

  • Mastercard, Visa, AMEX, PayPal, Eftpos, Google Pay, and bank transfer are accepted.

  • Screenshots or scheduled transfers are not accepted as proof of payment. Only cleared funds in our account finalise a booking.

Stored Card Authorisation

  • Where card details are stored securely through our booking system, the client authorises Rozay Studio to charge the card for:

    1. Outstanding balances not settled by the due date.

    2. Overtime charges incurred during the booking.

  • By booking, you consent to such charges being processed without further notice if payment obligations are not met.

2. Cancellation & Rescheduling

Cancellation Policy

  • Deposits are non-refundable under any circumstances.

  • Cancellations:
    • More than 30 days before booking: deposit forfeited, remainder refunded.
    • Within 14 days: 50% of total booking fee charged.
    • Within 7 days: 100% of total booking fee charged.

Rescheduling Policy

  • Free rescheduling is permitted with at least 48 hours’ notice, provided a new date is selected within 30 days of the original booking.

  • Reschedule requests made less than 48 hours before the booking are not accepted and will be treated as a cancellation.

3. Bond Policy (For Event Venue Hire)

Bond Requirement

  • A $500 security bond is required for all event venue bookings.

  • Rozay Studio reserves the right to charge a higher bond as we deem necessary based on the nature of your event.

Bond Use & Retention

  • The bond may be used to cover any damages, overtime, excessive cleaning, or violations of these Terms & Conditions.

  • Rozay Studio reserves the right to retain all or part of the bond at our discretion if any breaches occur.

  • If no issues are found upon inspection, the bond will be refunded within 48 hours after the booking.

4. Hire Packages, Setup & Pack-Down

Event Hire Packages

  • 4 hours — $899

  • 6 hours — $1,199

  • 8 hours — $1,399

  • All day — $1,999

Event Duration

  • Hire time includes guest arrival, event activities, and guest departure.

Setup & Pack-Down

  • Setup and pack-down time are not included in standard hire packages.

  • Clients must book and pay for sufficient setup and pack-down hours in advance.

  • Decorators, suppliers, or vendors cannot access the venue outside booked hours without pre-booked time.

  • If setup or pack-down exceeds the booked time, overtime will be charged at $150 per hour in increments of 1h, payable immediately.

5. Studio Usage & Client Responsibilities

Respect for Property
All clients agree to treat the studio, furnishings, equipment, and props with care.

  • Damages, stains, or misuse of property must be reported immediately.

  • The client will be held liable for repair or replacement costs.

Cleanliness & Cleaning Time

  • The studio must be left in the same condition it was found.

  • All cleaning and pack-up must be completed within your booked time.

  • If you prefer not to clean, a $300 professional cleaning fee applies.

  • Rozay Studio reserves the right to withhold part or all of of the bond to pay for this cleaning fee if the studio is found to be left unclean.

Guest Responsibility

  • Clients are responsible for the actions of all guests and vendors.

6. Noise, Content & Conduct

Noise Restrictions

  • Live entertainment (e.g., DJs, drums) or external sound systems are not permitted without prior written approval.

  • Our in-house Bluetooth audio system is available for use.

Content Restrictions

  • Creation of explicit, violent, hateful, discriminatory, or offensive content is strictly prohibited. Violations may result in termination and loss of bond.

Guest Responsibility

  • Clients are fully responsible for the actions of their guests. Any damages or violations caused by guests are treated as the client's responsibility.

Smoking Policy

  • Smoking is strictly prohibited indoors. A designated outdoor area is available for smokers.

7. Overtime & Additional Fees

Overtime Policy

  • Overtime will be billed at $150 per hour, in 60-minute increments, based on availability.

Additional Charges

  • Extra charges may apply for props, specialty equipment, extended use, or services not originally included in your booking.

8. Alcohol (BYO) Policy

Rozay Studio does not sell or supply alcohol. Clients may bring their own alcohol (BYO) for private events only, subject to the following conditions:
• BYO is permitted for private functions only.
• A BYO fee applies to cover cleaning, waste management, and supervision:
– $150 flat for up to 50 guests
– $200 flat for 51–80 guests
– Over 80 guests: subject to quotation
• Clients remain fully responsible for ensuring alcohol is not supplied to minors or intoxicated persons.
• Rozay Studio accepts no liability for incidents arising from alcohol use.
• Breaches of this clause may result in immediate termination of the booking and forfeiture of the bond.

9. Liability & Indemnity

Client Liability

  • Rozay Studio is not liable for any injury, loss, or damage to persons or personal property during the hire period.

  • Clients agree to indemnify Rozay Studio against any claims arising from their use of the space.

10. Security, Access & Surveillance

Studio Access

  • Access is limited to the agreed times and activities specified in your booking. Entry outside these terms may result in additional charges or termination.

Video Surveillance

  • Security cameras may be in operation in common areas for safety. No surveillance occurs in private areas like change rooms.

Security Breaches or Theft

  • Unauthorized access, tampering, or theft will result in immediate termination and possible legal action.

11. Content Rights & Intellectual Property

Client-Provided Content

  • Clients must ensure they hold appropriate rights for any content used or created during their session. Rozay Studio is not liable for copyright violations.

Content Created by Rozay Studio

  • When Rozay Studio is engaged to produce content, we follow your brief and creative direction. Clients retain usage rights unless otherwise agreed.

  • Unless explicitly stated otherwise, Rozay Studio retains the right to use content created on-site for promotional purposes, including portfolios and social media.

Intellectual Property Disputes

  • Clients are solely responsible for resolving any copyright or intellectual property disputes related to their content. We will cooperate in good faith if needed.

12. Termination, Amendments & Legal

Termination of Access
Rozay Studio reserves the right to terminate any session immediately, without refund, if any of these Terms & Conditions are violated.

Modification of Terms
Terms & Conditions are subject to change. Clients will be notified of any significant updates prior to their booking.

Governing Law
These Terms are governed by the laws of Victoria, Australia, and any disputes will be handled under that jurisdiction.

13. Default & Debt Recovery

  • Any unpaid invoices will revert to the full standard rate (no discounts).

  • Outstanding balances may be referred to a debt recovery service, with the client responsible for additional costs.

  • Rozay Studio reserves the right to refuse future bookings from clients with unpaid or disputed balances.