Rozay Studio – Terms & Conditions

1. Booking & Payment

Deposit & Payment Requirements

  • For event venue hire, a non-refundable deposit is required to secure your booking. This deposit is applied to your total booking cost.

  • For all studio hire bookings, full payment is required at the time of booking to secure your session.

Balance Payments

  • Any remaining balance must be paid at least 48 hours before your booking. Unpaid balances may result in cancellation without refund.

Payment Methods Accepted
We accept: Mastercard, Visa, AMEX, PayPal, Afterpay, Zip, Klarna, Eftpos, Google Pay, and Apple Pay.

2. Cancellation & Rescheduling

Cancellation Policy

  • All payments are non-refundable. Once a booking is confirmed, it is final. No refunds will be issued under any circumstances.

Rescheduling Policy

  • Free rescheduling is permitted with at least 48 hours' notice, provided a new date is selected within 30 days of the original booking.

  • Reschedule requests made less than 48 hours before the booking are not accepted. This will be treated as a non-refundable cancellation.

3. Bond Policy (For Event Venue Hire)

Bond Requirement

  • A $500 security bond is required for all event venue bookings.

Bond Use & Retention

  • The bond may be used to cover any damages, overtime, excessive cleaning, or violations of these Terms & Conditions.

  • Rozay Studio reserves the right to retain all or part of the bond at our discretion if any breaches occur.

  • If no issues are found upon inspection, the bond will be refunded within 48 hours after the booking.

4. Studio Usage & Client Responsibilities

Respect for Property
All clients agree to treat the studio, furnishings, equipment, and props with care.

  • Damages, stains, or misuse of property must be reported immediately.

  • The client will be held liable for repair or replacement costs.

Cleanliness & Cleaning Time

  • The studio must be left in the same condition it was found.

  • All cleaning and pack-up must be completed within your booked time.

  • If you prefer not to clean, a $300 professional cleaning fee applies.

5. Noise, Content & Conduct

Noise Restrictions

  • Live entertainment (e.g., DJs, drums) or external sound systems are not permitted without prior written approval.

  • Our in-house Bluetooth audio system is available for use.

Content Restrictions

  • Creation of explicit, violent, hateful, discriminatory, or offensive content is strictly prohibited. Violations may result in termination and loss of bond.

Guest Responsibility

  • Clients are fully responsible for the actions of their guests. Any damages or violations caused by guests are treated as the client's responsibility.

Smoking Policy

  • Smoking is strictly prohibited indoors. A designated outdoor area is available for smokers.

6. Overtime & Additional Fees

Overtime Policy

  • Overtime will be billed at $149 per hour, in 30-minute increments, based on availability.

Additional Charges

  • Extra charges may apply for props, specialty equipment, extended use, or services not originally included in your booking.

7. Liability & Indemnity

Client Liability

  • Rozay Studio is not liable for any injury, loss, or damage to persons or personal property during the hire period.

  • Clients agree to indemnify Rozay Studio against any claims arising from their use of the space.

8. Security, Access & Surveillance

Studio Access

  • Access is limited to the agreed times and activities specified in your booking. Entry outside these terms may result in additional charges or termination.

Video Surveillance

  • Security cameras may be in operation in common areas for safety. No surveillance occurs in private areas like change rooms.

Security Breaches or Theft

  • Unauthorized access, tampering, or theft will result in immediate termination and possible legal action.

9. Content Rights & Intellectual Property

Client-Provided Content

  • Clients must ensure they hold appropriate rights for any content used or created during their session. Rozay Studio is not liable for copyright violations.

Content Created by Rozay Studio

  • When Rozay Studio is engaged to produce content, we follow your brief and creative direction. Clients retain usage rights unless otherwise agreed.

  • Unless explicitly stated otherwise, Rozay Studio retains the right to use content created on-site for promotional purposes, including portfolios and social media.

Intellectual Property Disputes

  • Clients are solely responsible for resolving any copyright or intellectual property disputes related to their content. We will cooperate in good faith if needed.

10. Termination, Amendments & Legal

Termination of Access
Rozay Studio reserves the right to terminate any session immediately, without refund, if any of these Terms & Conditions are violated.

Modification of Terms
Terms & Conditions are subject to change. Clients will be notified of any significant updates prior to their booking.

Governing Law
These Terms are governed by the laws of Victoria, Australia, and any disputes will be handled under that jurisdiction.